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Why is there no refund icon on certain transactions?

At this stage, merchants can only process refunds for Instant EFT and credit/cheque card transactions. Therefore, if you do not see the refund icon it may be due to the payment being a Mobicred, Masterpass or debit card transaction. For refunds on these payment methods, please email the relevant payment details.

For instructions on how to make a refund for Instant EFT and credit card payments, please read this article

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