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Frequently Asked Questions

  1. Getting Started Questions

    1. Documents to verify a business physical address
    2. Verify a Business Account
    3. How do I verify my account?
    4. See all 26 articles »
  2. Account Management Questions

    1. How do I refund a payment?
    2. Why are transaction fees not refunded?
    3. Why is my refund reflecting as a pending debit?
    4. See all 34 articles »
  3. Linking to PayFast Questions

    1. How do I integrate PayFast with WHMCS?
    2. Why is the redirect to PayFast not working from my mobile application?
    3. Am I able to use HTML buttons in my mobile application?
    4. See all 173 articles »
  4. Recurring Billing Questions

    1. What happens when I receive the error “Subscriber Out of Funds”?
    2. Where can I view my token for testing a subscription in the sandbox?
    3. Can I set up a tokenization payment agreement without charging the customer?
    4. See all 20 articles »
  5. Payment Management Questions

    1. Where do I find my proof of payment?
    2. Can I make payment with Capitec?
    3. How do I make an Instant EFT payment?
    4. See all 16 articles »
  6. Security and Trust Questions

    1. What is 3D Secure (Visa Secure / MasterCard SecureCode)?
    2. Does PayFast use 3D Secure (Visa Secure / MasterCard Securecode)?
    3. How do I register for 3D Secure?
    4. See all 14 articles »
  7. General Questions

    1. How do I get my plugin listed on the PayFast shopping carts page?
    2. Why am I getting “This transaction amount is too small to be processed and the payment has been cancelled. Your payment was cancelled. You will be redirected momentarily…”?
    3. Why is my account “not able to receive payments”?
    4. See all 14 articles »