Getting Started Questions

New to PayFast? Learn how to get setup, get paid and how PayFast can work for you.

• Documents to verify a business physical address

  Any document that is used to validate a physical business address must reflect the name of the business and the physical address of the business (legal property descriptions are also acceptable - e.g....

• Verify a Business Account

  A Business account on PayFast is for companies that are registered with CIPC/CIPRO. Examples of these are: Closed Corporation. Pty (Ltd) Trust  How do I verify my account? To verify your account, you ...

• How do I verify my account?

  To verify your account, you will need to provide us with the necessary documentation dependent on the account type you have registered on PayFast. This can either be submitted securely online through ...

• Documents to verify an individuals physical address

  Any document that is used to validate an individual's physical address, must reflect the name of the individual (at least the initials and surname in the case of an individual or the trading name in t...

• What happens if I get an error when processing a refund?

  If you get an error when processing a refund it means that you won’t be able to action the refund to the buyer’s account. In this instance, you are required to contact the buyer and request their bank...

• What is an acceptable proof of payment?

  If an error occurs during payment, we may ask you to send us proof of payment. This could happen if you perhaps made use of the incorrect reference when paying or if there is a delay in the payment re...

• Which banks do you support for Instant EFT?

  Instant EFT by PayFast now supports Capitec Bank, Investec, ABSA, Nedbank, FNB, Standard Bank, TymeBank and African Bank for Instant EFT. We’ve recently launched a refreshed version of Instant EFT wit...

• Verify an Individual Account

  An Individual account is intended for individuals or a sole proprietor or partnership that is not registered with CIPC/CIPRO and want to receive payments. Examples of an Individual account are: A pers...

• What payment methods do you offer?

  We facilitate payment by credit cards, cheque cards, Instant EFT (via Internet Banking), mobicred, Masterpass, SCode and debit cards. For more on the payment methods we offer, please see the Payment M...

• What is PayFast?

  PayFast is an online payment processing service for South African merchants of all sizes. PayFast allows merchants (individuals, businesses, and charities) to accept secure payments from online buyers...