Getting Started Questions

New to PayFast? Learn how to get setup, get paid and how PayFast can work for you.

• Verify a Cause Account

  The Cause account is for registered Charites that want to use PayFast to receive donations and/or payments. Examples of registered Charities are: Non-Profit Organisation Public Benefits Organisation S...

• How do I set up Xero on PayFast?

  Step 1: Enable Xero Log in to your PayFast account and navigate to the settings page. Click on ‘Enable’ next to ‘Xero Integration’. You will be redirected to Xero  Click Allow Access. Step 2: Map your...

• What is Masterpass?

  What is Masterpass? Masterpass is a simple, convenient, trusted digital wallet from Mastercard for faster, safer shopping at online merchants. A digital wallet makes online shopping safer and easy by ...

• Can I receive credit card payments?

  Yes, as an Individual, Business or Cause account holder you can receive payments funded by credit card (both local and international). You will need to verify your account to receive payments funded b...

• Can debit cards be used on PayFast?

  Visa or MasterCard branded cheque cards can be used on PayFast, as well as normal debit cards (Visa Electron and Maestro) using the debit card payment option. However, debit card is a bad term as it m...

• Collection and payout process.

  PayFast is all about speeding up the transaction from the buyer's point of view by being a trusted 3rd party and providing you, the merchant, with positive acknowledgment of funds received by a number...

• Goods and Services Prohibited for processing through PayFast

  Compliance has become a very important part of our operation and we have to be very mindful of the rules, regulations, and requirements of various bodies governing our operation including the Payments...

• Is there a card transaction limit? How do I increase this?

  Yes, there is a per transaction limit of R10 000 in place on your account for card payments. This limit is visible on the Settings page of your PayFast account. To increase this limit, simply send an ...

• Which types of cards can be used on PayFast?

  Visa and MasterCard credit or cheque cards (from both local and international buyers) can be used on PayFast. As long as the card has a card number, expiry date and cvv number on the back it can be us...

• Documents to verify identity

  South African citizens The official identity document in respect of South African citizens and residents is a green bar-coded identity document. If a customer is unable to produce a green bar-coded id...