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Account Management Questions

Manage your PayFast account so it works just the way you want it to.

  • How do I find out what type of account I have?

    To find out what type of account you have registered for on PayFast: Log in. Navigate to the Account tab Locate the account type under Details Alternatively, you can contact us directly, and our suppo...

  • Receiving email from PayFast

    You should add noreply@payfast.co.za to your trusted email contacts to make sure that our account emails don't accidentally get filed as spam by your email provider. Gmail     Click Contacts along the...

  • When do the limits on my account get reset?

    The various limits on your account (send limit, receive limit, withdrawal limit) get reset every 28 days (every 4 weeks) starting from the date of your registration. Should you require one of these li...

  • How to restrict my login to a host name/IP address or country?

    For added security it is possible for you to restrict your login to your account to a host name/IP address and country. Host name/IP address Login to you PayFast account Go to the Profile tab and then...

  • How do I change my password?

    To change your password, go to the Profile tab on your PayFast dashboard. Scroll down to Security and click Edit in the right corner.  You will then need to enter your current password as well as a ne...

  • Why is their withdraw delay on funds in my PayFast account?

    The idea behind PayFast is to speed up ecommerce fulfillment through positive acknowledgment of funds received. There is also a reduction in admin overhead for the seller in terms of not requiring pro...

  • Can I receive payments in USD, EUR, GBP etc.?

    By law, we are only allowed to accept payments denominated in ZAR. This is a South African Reserve Bank regulation which applies to all South African companies. You can quote your prices in whatever c...

  • How to restrict/allow credit cards from certain countries.

    One of the easiest ways to secure yourself against online fraud is to limit receiving funds from credit cards issued in the country that your online business serves: Log in to your PayFast account Cli...

  • Can I send money to an international recipient?

    PayFast cannot, unfortunately, be used to send money to international recipients. We are used by South Africans and South African companies to receive money from SA and international buyers....

  • Can you pay out the funds in my account to a credit card?

    No, unfortunately not. We will only payout the funds in your PayFast account to a bank account registered with a South African bank. We can payout to any bank account in South Africa; it need not be w...