Account Management Questions

Manage your PayFast account so it works just the way you want it to.

• How do I refund a payment?

  The PayFast Merchant Refunds feature allows you to refund your customers credit card and Instant EFT payments directly via the PayFast dashboard. In the future, you’ll be able to also refund your cust...

• Why are transaction fees not refunded?

  Unfortunately the way card networks work is that fees are charged for every successful transaction and not reversed when a transaction is refunded. Therefore, not refunding the original transaction fe...

• Why is my refund reflecting as a pending debit?

  Credit and cheque card refunds can take up to 7 and 10 business days, and Instant EFT refunds between 2 and 3 business days, to reflect in your account due to risk checks that are performed by banks. ...

• How do I know if a refund has already been processed?

  If a refund has been processed successfully, the following icons will display in the right-hand column of the purchase transaction on the ‘History’ page: Blue Icon - reflects that a partial refund has...

• How can I obtain a proof of refund?

  To obtain a proof of refund do the following: Log into the PayFast dashboard.  From the Transactions drop-down menu select ‘History’.  Locate the purchase transaction that was already refunded, for wh...

• Can I refund the same transaction multiple times?

  Only multiple partial amounts can be refunded on the same transaction, up to the limit of the original amount. For instructions on how to make a refund, please read this article. ...

• Why is there no refund icon on certain transactions?

  At this stage, merchants can only process refunds for Instant EFT and credit/cheque card transactions. Therefore, if you do not see the refund icon it may be due to the payment being a Mobicred, Maste...

• Can I receive money from international buyers?

  Yes, you can receive payments from international countries via Credit and Cheque cards and Masterpass.  In order to receive payments by credit card, you will need to verify your account. Once you have...

• How do I request a Payout?

  In order to payout the funds in your PayFast account you will have to enter your banking details for your account on the Account page and then request a payout. We will then process a payout to your a...

• Why is the credit card option not shown?

  To receive credit card payments through PayFast you will need to first verify your account. Click here for more information on how to verify your account. There is also default minimum and maximum amo...