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Payment Management Questions

Payment problems? Find the answers to some common payment issues here.

  • Where do I find my proof of payment?

    The explanation below relates to our manual Instant EFT payment method. We’ve recently launched a refreshed version of Instant EFT with an automated payment option. Read more about it here. Sometimes ...

  • Can I make payment with Capitec?

    Good news! Instant EFT by PayFast now supports Capitec Bank as well as Investec. You can also make use of your Global One card from Capitec to make payments via the credit card option when you checkou...

  • How do I make an Instant EFT payment?

    We’ve recently launched a refreshed version of Instant EFT payment method. Now Instant EFT supports Capitec Bank and Investec payment. What's more, we've also created an automated payment option (the ...

  • Why has PayFast discontinued support for “manual” Instant EFT?

    Due to the ever evolving payments landscape, we've made the decision to discontinue the manual version of Instant EFT, where buyers load an EFT via their internet banking portal, outside of the PayFas...

  • How does reconciliation work between PayFast and Xero?

    You are required to have two bank accounts in Xero for reconciliation to be successful, that is a current account and a clearing account. Because PayFast charges a small fee for every successful trans...

  • Why do EFT payments go through instantly?

    The explanation below relates to our manual Instant EFT payment method. We’ve recently launched a refreshed version of Instant EFT with an automated payment option. Read more about it here. We hold ba...

  • Can I split a payment with numerous accounts?

    While it is possible to have Split Payments set up between one primary PayFast account and an unlimited number of secondary split accounts (or vice versa), each payment from a buyer can only be split ...

  • Can I split a payment?

    Yes, PayFast does support splitting a payment with a third party account with a custom integration. Split Payments is suitable for business models that need to, for example, split out commission, memb...

  • How do I reconcile payments?

    The way to look at this is to consider the PayFast account as a second business bank account and payouts are just a transfer of funds from one account (the PayFast one) to another account (your bank o...

  • Scode for Merchants

    SCode allows your customers to pay for their online purchases using cash, debit or credit card across a national network of over 6000 physical retail payment outlets. When customers choose to pay with...