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Account Management Questions

Manage your PayFast account so it works just the way you want it to.

  • How do I refund a payment?

    As we process payments across a variety of different payment methods, not all of which are able to be refunded, we don't provide for the ability to refund a transaction through your account. We do hav...

  • How do I enable a passphrase on my PayFast account?

    The passphrase is a phrase that the merchant selects which is used to make their security signature (sent when a payment is made) more secure. The passphrase is an optional/extra security feature made...

  • Enabling two-factor authentication (2FA)

    To enable two-factor authentication: Log in to your PayFast account. Click on the Profile tab. Click on the edit button next to Security Information. Click on the Two Factor Authentication Tab. Enter ...

  • How do I upgrade my account?

    If you have a PayFast account which you can make payments from (but not receive payments), you can change to an Individual or Business account. If you have a PayFast account with which you can accept ...

  • How do I set my logo to appear on the payments page?

    Sellers can control some of the branding on the PayFast engine: the page where your customers enter or see the transactional information. When customers make payment, you can display your logo or trad...

  • Setting up automated Payouts

    When you receive payments via PayFast, the funds will be added to your PayFast account.  A Payout needs to happen to withdraw these funds after the 48 hour withdraw delay into your selected bank accou...

  • Why am I not receiving email confirmation of payments?

    Email confirmation of payments is only sent when payment is initiated from a Pay Now button or if you have turned Email Confirmation on, on your account. Most shopping carts can be set up to send you ...

  • How do I turn on email confirmation for payments?

    To enable email confirmation so that you receive an email whenever you receive payment through PayFast follow these steps: Log into your PayFast account and navigate to the Settings tab Click on Integ...

  • Is there a credit card limit? How do I increase it?

    Yes, there is a per transaction limit on your PayFast account of R10 000 for credit card payments. This limit is visible on the Settings page of your account. This limit can, however, be increased aft...

  • How do I change my Primary email?

    To change your primary email address, follow the following steps: Log into your PayFast account and navigate to the Profile page Click on the Edit icon next to the personal information. Select the Ema...